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Two people exchanging a large cardboard box labeled "Butternut Box," with the tagline "A fresh take on dog food" visible.

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Our help centre

Need to change a delivery, swap a recipe or pause your plan? Find out how here.

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The fastest way to get help

Make changes to your plan with our assistant, Fin.

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Access your account to manage your plan, deliveries and get personalised support.

FAQs

Dog on lead near front door after Butternut Box delivery

Making changes to your dog’s plan

Butternut Box Box and bowl of fresh food

Stopping your subscription

A person and a brown puppy explore a Butternut Box filled with pet food on a wooden floor in a warmly lit room.

How the subscription works

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Fussy Eaters: Quick Tips

Resources

Managing your plan and account

34 articles

Managing your deliveries

18 articles

Billing and payments

7 articles

Our food, treats & extras

36 articles

Ingredients & nutrition

22 articles

Health conditions

44 articles

Pets at Home

3 articles

Puppies

4 articles

General information

14 articles

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020 3936 4888

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Friday: 9:30am - 4:30pm

Weekends: Closed