FAQs

Foodie Question

How it works

Buying & Delivery

How fresh is Butternut Box?

Our meals are cooked to order, never canned or overcooked. This means we retain essential vitamins and nutrients naturally found in our ingredients. Academic studies have shown the difference freshly prepared food can make to the health of your dog.

How is Butternut Box made?

We work alongside leading animal nutritionists who helped us formulate our balanced, complete and human-grade recipes. We carefully source all of our meat from Smithfield Meat Market, cook at low temperatures in small batches in our human-spec kitchen in London. We hand-cook all of the food ourselves and our dogs can attest to how delicious it is.

Where is our food made?

We don’t outsource our food production. We make it in a human-grade facility in London and make all of the meals ourselves. We are obsessed with quality and we test every batch of Butternut Box on the team before it leaves the kitchen.

Should I consult my vet before feeding Butternut Box?

We worked with leading nutritionists in the space to make sure all of our meals are balanced and complete so you shouldn’t have to consult your vet if your dog is healthy and behaving normally. You can rest assured that your dog is getting all the nutrients necessary to thrive in the precise amount he or she needs. If your dog has specific health issues or has had trouble with what they’ve been fed in the past, always play it safe and talk to your vet first.

What is the difference between Butternut Box and the rest?

We believe our meals are the best meals you can feed your dog, period.
  • Our food vs. dry kibble.

    We wouldn’t fancy eating a Sunday roast after it’s been dried out to a crisp. This is essentially what happens to dog food when it’s cooked at the very high temperatures needed to produce dry food (a process known as extrusion).

  • Our food vs. canned wet food.

    We wouldn’t really fancy eating canned food every day with a shelf life of up to a year. For that reason, we don’t think our furry friends should have to either. We believe fresh is best.

  • Our food vs. raw.

    What we will say about raw is that at least you know what you are getting and it is what it says on the tin! The reason we gently cook our meals is because we increase palatability, digestibility and reduce the risk of the spread of pathogens. To be honest, dealing with raw food never really worked for us.

  • Our food vs. home cooking.

    We take the stress out of meal prep and make sure your dog has all the nutrients they require, thanks to the development of our recipes alongside leading animal nutritionists.

Is Butternut Box “a complete” dog food? Do I need to supplement with vitamins?

All of our meals are complete, meaning all our food delivers the recommended daily requirement of nutrients and vitamins.

Is Butternut Box a pure raw diet?

Nope! We gently cook all of our meals

Why use only human grade ingredients?

We believe in only feeding our dogs something we would be happy to eat ourselves. Only what’s good enough for us is good enough for them. For that reason, we test all of our meals on the team here first.

How do you know how much to feed my dog?

We’ve developed a proprietary algorithm alongside our nutritionists to determine the ideal meal plan for each dog. We start by asking the right questions and create a customised plan to fit your dog’s needs.

Why we don’t use meat meal?

The short answer – because it’s gross. The slightly longer and more scientific answer: meat meal is produced through a process of boiling animal parts that are left over after every useful part has been utilised by other food manufacturers and industries. It is then dried and ground into a fine powder. If the source animal is not specified, the general term 'meat meal' is used this means it may have originated from any animal. If it’s not fit for human consumption it’s not good enough for the Butternut Box Gang.

Are all Butternut Box products natural?

Yes, all of our meals are comprised of natural ingredients. We like getting back to the basics, finding ingredients from nature, not from labs or food processors. We do not use ANY chemical preservatives, colours or flavour enhancers. We will always add essential nutrients (vitamins and minerals) to ensure a complete and balanced food. Our promise to you is that sourcing the highest quality ingredients will always be our number one priority.

My dog has allergies. Is Butternut Box suitable?

There are no known allergens in any of our meals. If you want to talk in depth about your dog’s specific needs please give us a call or drop us an e-mail using the “contact us” tab in the footer.

How long does the food in each delivery last?

With our meal plans, customers receive deliveries of freshly prepared food on a recurring basis. Meals are customized to fit your dog’s needs and come in convenient serving packs to make feeding easy. We’ll ship a box every 2-4 weeks depending on your dog’s size and preference. We perfectly time deliveries to make sure you never run out of food.

Where do I store the food and how does it keep fresh?

All of our meals must be kept in the fridge or freezer to keep the meals as fresh as possible. We use zero preservatives so treat it just like human food that you have cooked yourself. After you put it in the refrigerator, the food will be good to serve your dog for up to 5 days unopened. Always remember if you are getting multiple weeks of food you will need to store some in the freezer to preserve the freshness.

Do I need to cook the food?

You don’t have to cook. Each meal arrives pre-portioned and ready to serve in our freezer-friendly packs. All you have to do is squeeze portions into a bowl and let your dog do the rest!

How much shall I feed my dog?

Feeding guidelines vary depending on a dog's activity level, age, breed and body condition. After taking two minutes to go through our nutritionist questionnaire we calculate your dog’s exact requirements for you.

How long does it take to transition my dog over to Butternut Box?

Excellent question. Transitioning can lead to some upset bellies. We highly recommend following our transition guidelines so you give your dog’s stomach time to adjust to the new type of diet. It may take your dog’s digestive tract up to two weeks to adjust, especially if they have eaten kibble their entire life.

Can I recycle?

You sure can! All of our boxes and sheep wool are made out of recyclable material.

What if my dog gets sick after eating the food?

With any food switch, there’s a chance that your dog’s stomach will get upset. That’s why we recommend transitioning over a ten day period, and give you specific recommendations for how to do that in the welcome kit that comes in your first box.

I have more than one dog but only received one portion per day?

Unless you have specific order requirements, we look to combine both dogs’ daily pouches into one to stay eco-friendly and cut down on waste packaging.

How do you know how much to feed my dog?

We’ve developed a proprietary algorithm alongside our nutritionists to determine the ideal meal plan for each dog. We start by asking the right questions and create a customised plan to fit your dog’s needs.

How much does it cost?

Each dog is different, and pricing will depend on a variety of factors including age, weight, activity, and more. If you take two minutes to go through our nutritionist questionnaire we can calculate your dog’s exact requirements. We don’t use any retail stores, so your money will go more towards your dog’s ingredient quality, and not to all the middlemen.

How does it work?

You start off by giving us some details about your dog. We lovingly prepare the meals. We then drop your Butternut Box off to you every 2-4 weeks.

When do you deliver?

We currently deliver on Sundays and Mondays. All of our deliveries are carbon neutral!

Where do you deliver?

We deliver to 99% of the UK mainland but we don't currently deliver to the Scottish highlands, Northern Ireland or islands off the UK.

Not going to be around for delivery?

No problem. You will have the option to leave the box outside, with a neighbour, or in a safe place. Our boxes are chilled and insulated for 24 hours, so they can be left outside until you get home.

Can I pay with cash?

We are a subscription-based service and in order to make things as seamless as possible, we only take payments online.

What if I need to change the amount of food?

All you have to do is login to your account and change your dog’s profile information, and we’ll update their recommended serving size accordingly. Or you can call us directly and someone on our customer service team will help you sort it out.

When am I charged?

The card on your account is charged on a regular schedule in accordance with your deliveries.

What if I am out of town or travelling?

Butternut Box can travel with you! We can ship our food anywhere in the UK so there is no problem at all there.

How can I add multiple dogs to my subscription and is there a discount?

This is super simple. Just click through to the get started process and there will be an option to add additional dogs. Adding additional dogs is more economical as we are saving on packaging and are only delivering to you once. We are very transparent about this, so any questions give us a call and we can walk you through it.

Can I amend, pause or cancel my subscription?

Of course! If you want to change or amend your subscription at any time just drop us a line. We can amend serving sizes, flavour selections and delivery options at any time. If you go away on holiday we can put your deliveries on hold until you return or deliver to another address. We are here to make you feel the love.

Something is wrong with my order, what can I do?

We are here to help. Just contact us and we will resolve any issue as soon as humanly possible!

Are Butternut Box products available in store?

No we are not! We are moving with the times and are a pure online shop. You won't find our food in the supermarket stored at room temperature and stacked next to the cleaning products!