How much does it cost?
Each dog is different, and pricing will depend on a variety of factors including age, weight, activity, and more. If you take two minutes to go through our nutritionist questionnaire we can calculate your dog’s exact requirements. We don’t use any retail stores, so your money will go more towards your dog’s ingredient quality, and not to all the middlemen.
How does it work?
You start off by giving us some details about your dog. We lovingly prepare the meals. We then drop your Butternut Box off to you every 2-4 weeks.
When do you deliver?
We currently deliver on Sundays and Mondays. All of our deliveries are carbon neutral!
Where do you deliver?
We deliver to 99% of the UK mainland but we don't currently deliver to the Scottish highlands, Northern Ireland or islands off the UK.
Not going to be around for delivery?
No problem. You will have the option to leave the box outside, with a neighbour, or in a safe place. Our boxes are chilled and insulated for 24 hours, so they can be left outside until you get home.
Can I pay with cash?
We are a subscription-based service and in order to make things as seamless as possible, we only take payments online.
What if I need to change the amount of food?
All you have to do is login to your account and change your dog’s profile information, and we’ll update their recommended serving size accordingly. Or you can call us directly and someone on our customer service team will help you sort it out.
When am I charged?
The card on your account is charged on a regular schedule in accordance with your deliveries.
What if I am out of town or travelling?
Butternut Box can travel with you! We can ship our food anywhere in the UK so there is no problem at all there.
How can I add multiple dogs to my subscription and is there a discount?
This is super simple. Just click through to the get started process and there will be an option to add additional dogs. Adding additional dogs is more economical as we are saving on packaging and are only delivering to you once. We are very transparent about this, so any questions give us a call and we can walk you through it.
Can I amend, pause or cancel my subscription?
Of course! If you want to change or amend your subscription at any time just drop us a line. We can amend serving sizes, flavour selections and delivery options at any time. If you go away on holiday we can put your deliveries on hold until you return or deliver to another address. We are here to make you feel the love.
Something is wrong with my order, what can I do?
We are here to help. Just contact us and we will resolve any issue as soon as humanly possible!
Are Butternut Box products available in store?
No we are not! We are moving with the times and are a pure online shop. You won't find our food in the supermarket stored at room temperature and stacked next to the cleaning products!