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You can log in to your Butternut account at any time using your email address and chosen password or download our Butternut Box App available from the App Store or Google Play. Once you’ve logged in, you edit your dog’s pouch size, delivery frequency and recipe selection from the the Home page.

Changing your delivery date is quick and simple. Once you’ve logged in to your online account or our Butternut Box App available from the App Store or Google Play, go to the Your Boxes section of the Home page and click on your next box to change the date.

You’ve come to the right place. Here at Butternut Box we’ve had great success in turning fussy eaters into foodies and we’ve got some great tips and tricks to help you and your dog enjoy meal times again.

You can  track your deliveries from the Home page of your online account or our Butternut Box App (available from the App Store or Google Play) but we also recommend downloading the DPD and Yodel Apps for more detailed information and to manage your delivery directly with the courier.

The price of your dog's plan will depend on a number of details and during our Build Your Box process we'll look at your dog’s age, weight, body condition, and activity level, and recommend a daily portion size of Butternut for them. You can then choose which feeding plan suits you both best, and you'll be able to see the price for each option. To get a rough idea of price before you start, take a look at our cost calculator on our homepage, just scroll down until you see Unleash the benefits of Fresh dog food.

All of our payments are taken automatically the day before your dog’s next box is due and we’ll use the payment method we have connected to your account. You can easily change your payment method from your online account or our Butternut Box App (available from the App Store or Google Play)

To stop your deliveries you’ll need to put your subscription on pause. At Butternut, we don't cancel accounts but instead pause them which means you can revisit us in the future when you want to.
Please note: If you’d like to pause your subscription and your dog has an upcoming delivery, you’ll need to pause before the cut off (which is 23:00 two days before the box is due) to ensure this box is not delivered.